FAQ - RESOLUTION OF TECHNICAL PROBLEMS ENCOUNTERED ON WSS SITES

• I cannot get beyond the authentication page.
• Upon entering the site, the authentication page does not appear, and instead I immediately get the message "You are not authorized to view this page".
• When typing the address of my WSS site, I am asked to provide a domain name.
• I am not able to download a document to the site.
• I do not know the addresses of the sites that I am subscribed to.
• I followed all the guidelines provided on the FAQ site and I am still not able to get connected to the WSS site.
• If this FAQ site does not provide an answer to my question, whom can I contact for additional information?

• First, if you have not done so yet, you have to get your password synchronized. To do so, please go to the following address : http://web.hec.ca/password.html. You can keep your old password as long as it respects the new requirements. You have to click 'Change' to validate your changes. (By 'Your previous password', we are referring to the password that you are currently using for HEC en ligne and your email).
  
  
  
  
• Then, make sure to type in '@hec.ca' after your student or employee number. Do not check the case 'Remember this password' in order to avoid connection problems to other WSS sites in the future.
  
  

You see the following page when connecting to WSS :

You may have checked the case 'Remember this password' upon your last authentication to another WSS site and/or your security configuration in Internet Explorer may not be appropriate.

• Open Internet Explorer. On the menu at the top of the page, click on 'Tools' and then select 'Internet Options…'.
  
  
  
• Click on the tab ‘Content’ and then on the button 'AutoComplete...'.
  
  
  
• Click on the button ‘Clear passwords’.
  
  
  
• Click 'OK'.
• Select the tab ‘Security’ and click on ‘Custom level... ’.
  
  
  
• Select the button radio on the line 'Prompt for user name and password'.
  
  
  
• Click 'OK' in both windows and try connecting again to your WSS site.

If you are asked to provide a domain name, then you most likely have Windows 2000 as your operating system. In this case, your username is only your student or employee number and the domain name is 'HEC'.

• Username: 11010101
• Password: *******
• Domain name: HEC

You are probably on a network that has a firewall that is blocking the downloading of documents. Try again on the school network.

In order to get the adresses of all the WSS sites that you are subscribed to for your classes, please go to the following site : http://technopedagogie.hec.ca/wss

It could be that you are not subscribed to the class site. You can check this by going to the following site : http://technopedagogie.hec.ca/wss. If the class site is not there and you are enrolled in the class, please contact the site administrators at the following address : gti.techno.wss@hec.ca.

It is possible that you are using a network that has a firewall that blocks access to WSS sites. Try again by getting connected through the network of the university.

It could be that  there is a problem with the configuration of your computer. Try to access the WSS site via another computer to check whether the problem comes from your computer or it is an issue with your username and/or password.

In order to get additional information or answers to questions that are not in the FAQ, you can write to the WSS sites administrators at : gti.techno.wss@hec.ca.